The Impact of Digital Transformation on Improving Administrative Performance in Higher Education Institutions (A Field Study at the Faculty of Economics and Political Science – Tiji)

Abstract

In recent years, higher education institutions have witnessed rapid shifts toward adopting digital technology as a strategic option to develop their organizational structure. From this standpoint, this study aims to highlight the impact of digital transformation—across its technical, human, and organizational dimensions—on improving administrative performance and its key indicators based on accuracy, speed, and procedural simplification, applied to the Faculty of Economics and Political Science in Tiji.

​The study utilized a descriptive-analytical methodology due to its suitability for the nature of field research. The study population comprised the administrative staff and academic leadership at the faculty. A comprehensive census method was employed for data collection through a closed-ended questionnaire distributed to the target sample, yielding 70 valid responses for analysis. The data were statistically processed using the Statistical Package for the Social Sciences (SPSS), relying on Cronbach's alpha tests, arithmetic means, and multiple regression analysis.

​The study concluded that there is a statistically significant positive effect at the significance level of (\alpha \le 0.05) for the application of digital transformation on enhancing administrative performance within the faculty, with the independent variables explaining 54.7% of the positive variance in organizational performance efficiency. The systems and software dimension ranked first with a relatively high rating, followed by the infrastructure dimension with a moderate rating due to logistical challenges related to electricity and telecommunications.

​Based on these findings, the study presented a series of operational recommendations, most notably:

​Strengthening the faculty's infrastructure by providing dedicated internet lines and alternative energy systems,Expanding unified network connectivity between academic departments and the central administration.

​Updating internal bylaws to enable full legal recognition of electronic signatures and the gradual elimination of paper-based transactions. Intensifying advanced training programs for staff in cybersecurity and digital data protection.